FAQ’s

“Making Psychology Accessible to Everyone”

What should I expect in my first session?

In the initial appointment, our therapists will conduct a comprehensive assessment of your current life situation and the factors that have influenced the development of the difficulties for which you are seeking assistance. This will also involve a discussion of your goals for treatment. The assessment assists in the development of the individualised treatment plan that will be most helpful for you. We understand that talking to a new person about your difficulties and goals in life can provoke anxiety and so we will aim to put you at ease in your first appointment.

Read more on what to expect in your first session with Creating Change here…

What is the difference between a psychologist, a clinical psychologist, a psychiatrist and a counsellor?

Psychologists are experts in human behaviour and use therapeutic strategies to create change in our lives. A Clinical Psychologist will have a Masters or Doctorate Degree in Clinical Psychology, which includes practical training in Mental Health. A Psychiatrist is a medically trained doctor who has done specialist training in Mental Health. A Counsellor is a specialist in supportive therapy to assist people to explore, interpret and resolve issues of a personal or social nature. At Creating Change all our counsellors have a Masters Degree in Counselling.

What should I do if I am in need of immediate help in a case of emergency?

Unfortunately we are not an emergency service. If you are experiencing a situation that requires immediate attention please contact 000 or your nearest hospital. Alternatively if you would like to speak to someone outside of your appointment time you can contact Lifeline on 131 114.

How will you know what I need?
We assess your personal situation in detail, including past interventions, and discuss why we believe you are still facing challenges. We then provide recommendations on the best options for your desired outcomes.

What can you help me with?
Our team has extensive expertise in working with children, teens, adults and families. We treat a range of challenges such as anxiety and panic, depression, bipolar disorder, parenting issues, self-harm, suicide, loss, post-traumatic stress disorder, OCD, alcohol and drug abuse, weight management and body image issues, learning difficulties, behaviour difficulties, bullying, gaming or internet addiction, stress, and challenges experienced in relationships and families.

How do I choose a psychologist?
A connection with your psychologist is important for cohesive teamwork. Good outcomes  depend on it. We regularly check in with you to see how you are doing. If a change is necessary, we have a team that can accommodate your needs.

Do I really need 10 sessions?
Research shows that at least 8 sessions are required for 50% of clients to see measurable improvement and 26 sessions for 75% to improve*. Up to 67% of clients improve after 13-18 sessions**. Change takes commitment and session numbers differ for everyone, but the rewards are worth it.

How can you relate to my issue?
We are all local people with everyday concerns. We genuinely understand and have expertise in identifying the ideal approach for your personal situation.

Can I get a Medicare or private health fund rebate?
The highest Medicare rebate is available when seeing Creating Change clinical psychologists with a Mental Health Care Plan from your GP. Medicare does not cover relationship counselling. Private health funds do provide cover for psychology and some will provide cover for relationship counselling. It is essential however that you check your level of cover with your individual provider.

Which treatment would be best: medication or psychological therapy?
This depends on the problems you are experiencing. Many issues can be addressed via therapy alone. Some are most effectively treated using a combination of medication and Psychological Therapy. Very occasionally medication would be suggested in isolation, usually until the individual’s symptoms are stabilized enough to participate in therapy.

How do I make an appointment?
To schedule an appointment simply contact us on 02 8883 3185 or click here. If reception is unattended or we are on another call please leave a message and we will return your call as soon as possible.

Do I need a referral?
A referral is not required to see one of our team, however certain programs do require a referral from your GP, e.g. Mental Health Care Plan, Workcover, etc.