“Thriving Mothers Create Cohesive Families”

Do I need a referral?

You do not require a referral to see a psychologist or a counsellor. If however, you are experiencing mental health problems and you are referred by a GP under a Mental Health Care Plan then you will need to bring your referral to be eligible for a rebate from Medicare.

What should I expect in my first session?

In the initial appointment, our therapists will conduct a comprehensive assessment of your current life situation and the factors that have influenced the development of the difficulties for which you are seeking assistance. This will also involve a discussion of your goals for treatment. The assessment assists in the development of the individualised treatment plan that will be most helpful for you. We understand that talking to a new person about your difficulties and goals in life can provoke anxiety and so we will aim to put you at ease in your first appointment.


What should I expect in subsequent sessions?

Treatment sessions generally include a review of your week and home based tasks set during the previous session. New strategies will be introduced and you may be given activities to complete between sessions.


How long is an appointment?

Appointments are 50 minutes in duration with the exception of Couple Therapy initial assessments, which are 80 minutes in duration.


How many sessions am I likely to need?

The number of sessions can vary depending on your issues. Generally 6 to 10 sessions will be sufficient to get some progress, however follow-up sessions may be required. For longstanding issues such as childhood trauma or addiction, individuals may benefit from long-term therapy.


How do I make an appointment?

To schedule an appointment simply call our office on 02 8883 3185. If reception is unattended or we are on another call please leave a message and we will return your call as soon as possible.


How can I pay for my sessions?

Fees are payable at the time of the appointment by cash, cheque, EFTPOS or credit card (Visa and MasterCard only).


Can I get a Medicare or private health fund rebate?

The highest Medicare rebate is available when seeing Creating Change clinical psychologists with a Mental Health Care Plan from your GP. Medicare does not cover relationship counselling. 

Private health funds do provide cover for psychology and some will provide cover for relationship counselling. It is essential however that you check your level of cover with your individual provider.


What is the difference between a psychologist, a clinical psychologist, a psychiatrist and a counsellor?

Psychologists are specialists in human behaviour and use therapeutic strategies to create change in our lives. A Clinical Psychologist will have a Masters or Doctorate Degree in Clinical Psychology, which includes specialised practical training in Mental Health. A Psychiatrist is a medically trained doctor who has done specialist training in Mental Health. A Counsellor is a specialist in supportive therapy to assist people to explore, interpret and resolve issues of a personal or social nature. At Creating Change all our counsellors have a Masters Degree in Counselling.


Which treatment would be best: medication or psychological therapy?

This depends on the problems you are experiencing. Many issues can be addressed via therapy alone. Some are most effectively treated using a combination of medication and Psychological Therapy. Very occasionally medication would be suggested in isolation, usually until the individual’s symptoms are stabilized enough to participate in therapy.


What should I do if I am in need of immediate help in a case of emergency?

Unfortunately we are not an emergency service. If you are experiencing a situation that requires immediate attention please contact 000 or your nearest hospital. Alternatively if you would like to speak to someone outside of your appointment time you can contact Lifeline on 131 114.


Are my sessions confidential?

All personal information gathered by your psychologist or counsellor will remain confidential and secure except when:
1. It is subpoenaed by a court;
2. Failure to disclose the information would place you or another person at risk of harm;
3. Your prior approval has been obtained to provide either a written report or to discuss the material with an external professional or agency.